Refund policy

RETURN, REFUND & CANCELLATION POLICY

Effective Date: 15 September 2026
Last Updated: 15 September 2026

At AbhaKrit, we aim to provide quality products and a smooth shopping experience. This policy explains our rules for cancellations, returns, replacements and refunds for purchases made through www.abhakrit.com.

1. ORDER CANCELLATION

Non-Personalized Products

Cancellation requests for non-personalized products may be accepted if requested before the order has been dispatched. Once dispatched, the order cannot be cancelled directly and will be handled under our return policy.

Personalized Products

Orders for Personalized Havan Kunds cannot be cancelled, modified, or refunded once personalization details have been confirmed and production has commenced, except where mandated by applicable law or approved in writing by AbhaKrit.

2. RETURNS AND REPLACEMENTS

A return or replacement request is eligible only if the delivered product is:

  • Damaged in transit
  • Structurally or materially defective
  • Different from the product ordered
  • Incorrectly personalized due to an error made by AbhaKrit

All return and replacement requests are subject to internal inspection and verification.

3. PERSONALIZATION ACCURACY & CUSTOMER RESPONSIBILITY

Customers are solely responsible for verifying text, spelling, dates, capitalization, and formatting before placing an order. AbhaKrit will not be liable for returns, replacements, or refunds if an error stems from incorrect information submitted by the customer.

If an engraving error is made by AbhaKrit that contradicts the confirmed order details, AbhaKrit will replace or correct the product at no additional charge.

4. NON-RETURNABLE SITUATIONS

Returns, replacements, or refunds will not be accepted in cases involving:

  • Errors originating from customer-submitted personalization details
  • Product misuse, mishandling, accidents, or improper maintenance
  • Unauthorized alterations, repairs, or tampering
  • Normal wear and tear resulting from usage
  • Minor, natural variations inherent to handmade metal products, including subtle differences in finish, texture, or colour tone

5. REPORTING DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an order that is damaged, defective, or incorrect:

  • You must notify us within 3 calendar days of delivery.
  • To expedite verification, please provide your order number along with clear photographs or, where available, an unboxing video showing the outer package, shipping label, and the issue.
  • Where the defect, damage, or discrepancy is attributable to AbhaKrit or transit, AbhaKrit will arrange reverse pickup or bear the applicable return shipping cost.

6. REFUND PROCESS & TIMELINES

  • Approved prepaid refunds will be initiated to the original payment method used during checkout.
  • We aim to initiate eligible refunds within 7 business days following confirmation of return inspection and approval. Please note that banks or payment gateways may take an additional 3 to 7 business days to reflect the amount in your account.
  • For Cash on Delivery (COD) orders where payment has already been collected, approved refunds will be processed through an appropriate method, such as direct bank transfer (NEFT/UPI), upon receipt of valid bank details. If no payment was collected prior to cancellation, no refund applies.

7. DELIVERY DELAYS

We make every reasonable effort to ensure dispatch and delivery within estimated timelines. Delays resulting from logistics carrier disruptions, weather anomalies, regulatory restrictions, or force majeure events may remain beyond our direct control.

If your parcel encounters an unreasonable or prolonged delay beyond the stated delivery timeline, you may contact us to assess the shipment and request an eligible resolution or refund.

8. RETURN AUTHORIZATION PROCESS

Please do not ship any product back without prior written confirmation and a Return Authorization from AbhaKrit. Unauthorized returns may not be processed.

To initiate a request, contact our team with:

  • Order Number
  • Customer Name & Contact Information
  • Specific reason for the claim
  • Supporting photographs or videos, where applicable

9. CONSUMER STATUTORY RIGHTS

Nothing in this policy intends to limit, exclude, or restrict any consumer rights provided under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable law. Applicable legal requirements shall prevail over internal operational rules.

10. CONTACT US & GRIEVANCE REDRESSAL

For all cancellation, return, replacement, refund inquiries, or consumer grievances, please contact:

AbhaKrit
Grievance Officer: Abhakrit
Address: Indore, Madhya Pradesh – 452014, India
Email: abhakrit@gmail.com
Phone / WhatsApp: +91 8839167778
Website: www.abhakrit.com

Consumer grievances will be acknowledged within 48 hours and addressed within the timelines prescribed by applicable law.